Shipping and Delivery Policy

 

At Home Store, we are committed to delivering your orders accurately, in good condition, and always on time. This policy outlines how shipping and delivery are handled for purchases made on our website [hstores.in].

1. Shipping Locations

We currently ship across India.
If your location is outside our delivery zone, we will contact you to explore alternate options.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

3. Estimated Delivery Time

Shipping MethodEstimated Delivery Time
Standard Shipping3–7 business days
Express Shipping (if available)1–3 business days

Note: Delivery time may vary depending on the destination, product availability, and external factors (weather, strikes, etc.).

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.

  • We offer Free Shipping on orders above a certain amount (displayed during checkout).

  • Any special shipping promotions will be announced on the website or via email.

5. Tracking Your Order

Once your order is shipped, you will receive:

  • A shipping confirmation email or SMS

  • A tracking ID with a link to track the package status in real time

6. Delivery Issues

a. Delays

While we strive for timely delivery, some delays may occur due to circumstances beyond our control. We will notify you promptly in such cases.

b. Missed Deliveries

If a delivery attempt fails:

  • Our courier partner will retry as per their policy

  • You may also contact the courier using the tracking details provided

c. Incorrect Address

Please ensure your address details are accurate at the time of order.
Home Store is not responsible for delays or non-delivery caused due to incorrect or incomplete addresses.

7. Damaged Packages

If the package appears damaged or tampered with on delivery:

  • Please refuse the delivery or mention it in your delivery receipt

  • Immediately contact us at homestoresoffice@gmail.com with photos and your order details

We will promptly investigate and arrange for a replacement or refund, if applicable.

8. Contact Us

For any shipping or delivery-related queries, reach out to us:

📧 Email: homestoresoffice@gmail.com
📞 Mobile: 7550233135
🏢 Address:
Home Store
10, Hospital Road, Olakkur Kilpadi,
PO: Olakkur, DIST: Villupuram,
Tamil Nadu – 604305

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